Rx Note

Introduction Never Split The Difference  is a book written by former FBI negotiator Chris Voss and co-author Tahl Raz. Chris Voss argues that most of our interactions are negotiations, often driven by a basic, primal desire: "I want". Therefore, negotiation is simply effective communication that leads to results, forming the core of collaboration. Throughout the book, Chris Voss uses his experiences in life-or-death situations to illustrate how negotiation techniques can be applied in the workplace, business dealings, or even at home. The New Rules Standard negotiation approaches, like "Getting to Yes 2 ", view them as logical, step-by-step problems to be solved through offers and counteroffers, aiming for win-win solutions. However, real world negotiations are far more unpredictable and complex. Psychologically, humans are emotional and irrational creatures, often acting impulsively and driven by underlying fears, needs and desires. Daniel Kahneman, in "Thinki...

Introduction Human error is an inevitable aspect of life, and pharmacists are no exception. Despite our utmost efforts to provide the highest level of care, medication errors can still occur. Remember, everyone makes mistakes, and it is how we deal with them that defines us as individuals. Dealing with Own Feelings As pharmacists, we understand that our actions have a direct impact on patients' health and well-being. Causing harm to our patients is never our intention. Hence, when a mistake occurs, it is natural to feel a range of emotion, including regret, guilt and fear. If necessary, seek support from colleagues or seniors to discuss these incidents. However, ultimately, it is important to practice self-forgiveness. Echoing the wisdom of Tuesdays with Morrie , “Take any emotion - love for a woman, or grief for a loved one, or what I'm going through, fear and pain from a deadly illness. If you hold back on the emotions - if you don't allow yourself to go all the way thro...